Love Your Pet
TERMS + CONDITIONS
Credit Card Security
When you make a purchase at Love Your Pet, our banking institution gathers your credit card number, expiration date, and billing address. This information goes directly to our merchant bank. We offer the industry standard security measures to ensure the safety of your personal information.
If you are worried about using your credit card online, we are happy to take your order by phone at (435) 655-8227, or e-mail us with a convenient time to reach you by telephone and our order department will call you at your convenience.
What information we collect
How we use information we collect
How to remove personal information from email and mailing lists
Whether we share information with third parties
How to access and update personal information
Links to others web sites and services
How we protect the privacy of children under 13 years of age
Information That We Collect and How We Use It
You may visit and browse the Love Your Pet.com Web site without providing any personal information. We collect some personal information from visitors to our Web site when necessary to provide requested products or services, and to administer our site to those who register as users. When you register as a user of this site, we may collect your name, mailing address, email address, phone numbers, age, and gender, if you decide to provide that information to us. When you register, if you indicate that you wish to receive emails from us, we may contact you by e-mail occasionally to inform you of changes to the Web site, contests or promotions, product announcements from Love Your Pets, announcements from Love Your Pet partners, special offers that might become available, and other information we believe will be of interest to you. You are given the opportunity with each e-mail notification to remove yourself from our e-mail contact list. Those visitors who enter a contest must provide their names and mailing addresses. This information allows us to identify winners of the contest. We collect telephone numbers and e-mail addressees to facilitate our communication with visitors if necessary, for example to notify contest winners. We request age and gender data to help us better understand the demographics of visitors to Love Your Pet.com. This data helps us to design the site to meet the needs of visitors and improve their experience when visiting this Web site.
IP (Internet Protocol) Addresses
An IP address is a number that’s automatically assigned to your computer whenever you surf the Web. Web servers automatically identify your computer by its IP address. When a visitor requests pages from Love Your Pet.com, our servers log the visitor’s IP address. We do not link IP addresses to any personally identifiable information. This means that a user’s session will be logged, but the user remains anonymous to us. The site will identify the date, time and IP address from which users access the site when they register as a user and if the user chooses to opt-out of receiving emails or other communications from us.
Cookies are information files that a Web server places on your computer when you visit a Web site. Love Your Pet.com is able to access only the cookies that it sets on your computer. We are able to determine the type of computer operating system, browser and IP address visitors are using ad we could gather information on the city, country and time zone. Love Your Pet.com collects this information in the aggregate to improve access to our content based on our visitors’ browsers and operating systems to make our content available to as many visitors as possible. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser, but if you do you may not be able to access all areas or services at this site. Users will still be able to access all areas of the site without cookies but users will not be automatically logged in.
Log data consists of IP addresses and information generated by cookies (see above), and other details about a visit to our Web site, such as the time of the visit and the type of Web browser used. Log data is collected passively and is not personally identifiable. Log data collected on Love Your Pet.com Web servers supply us with aggregate information about the number of visits to different pages on our site. We use this information only to improve our site.
Sharing Information With Third Parties
At such time as Love Your Pet makes catalogs available to users, we may share name and address information from catalog requesters with other marketing companies whose offers we feel you might be interested in. Otherwise, we do not sell, trade or otherwise disclose personally identifiable information to anyone other than our service providers and, in very rare cases, to law enforcement agencies by court order. If you do not want your personal information to be shared with other companies, e-mail us at firstname.lastname@example.org stating you do not want your name used for other purposes. You can also call in your request for information not to be shared to:
Love Your Pet – Customer Relations
Changes To This Policy
Notice On Children's Online Privacy Protection Act
While we take seriously the privacy of all our visitors, we are especially committed to protecting the privacy of children under the age of 13 years old. We do not knowingly collect personal information from children under 13 years of age. We have installed screening mechanisms to identify the age of all visitors to any area of Love Your Pets.com that requires the collection of personally identifiable information. A site visitor indicating they are under 13 years old that attempts to submit personally identifiable information will receive an error message stating that he or she must be 13 years of age or older to be a Love Your Pet member. We believe our policy is in the best interests of children. We hope you understand our position concerning children’s privacy. Any personal information that is unknowingly collected from a child under the age of 13 years old will be deleted upon written request from the child’s parent or legal guardian.
Registration and Membership
As a registered user of Love Your Pet, you agree to receive emails promoting any special offer(s), including third party offers. We may from time to time send you our monthly newsletter. You may opt-out from receiving special promotions or our newsletter by emailing email@example.com or selecting to unsubscribe as may be provided in the applicable e-mail correspondence.
Subscription Box Plan Savings
With a 6-month subscription commitment, you will receive free shipping plus 10% off your purchase. Cancellation of recurring order requires 2-week advance notice. You will receive an email reminder one month out. Your first box will ship immediately, then the 15th of each month thereafter.
With a 3-month subscription commitment, you will receive free shipping plus 5% off your purchase. Cancellation of recurring order requires 2-week advance notice. You will receive an email reminder one month out. Your first box will ship immediately, then the 15th of each month thereafter.
Monthly subscription will be fulfilled and your box ships out immediately.
As a subscribed Love Your Pet member, each month we will ship you a package with a selection of items for your dog that may consist of a selection from treats, bones, food samples, or other canine-related items (“Products”). Each month of your subscription, the selection of Products may change. Accordingly, Love Your Pet cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.
BY SUBSCRIBING YOU AGREE TO PAY THE MONTHLY SUBSCRIPTION FEE FOR THE PRODUCTS THAT ARE SUPPLIED EACH MONTH.
Billing and Payments
The price of the Services and/or goods is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard, American Express, or Discover (please check our Shipping, Return and Exchange Policy for an updated list). You will automatically be charged each month for your ongoing subscription. If you have committed to a subscription period lasting longer than one month (e.g., a three month plan, a six month plan), you will automatically be charged each month during that subscription period, even if you have cancelled your subscription or membership prior to the end of that subscription period. Further, unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.
We use a third party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant Love Your Pet the right to store and process your information with the third party payment service, which it may change from time to time; you agree that Love Your Pet will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider's terms of service; the current version of which is attached as a link at https://stripe.com/us/privacy. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
Shipping and Risk of Loss
Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify Love Your Pet within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged.
Replacement of Products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.
Returns and Exchanges
Love Your Pet stands behind all of its great products, and guarantees our customers 100% total satisfaction. We do not offer returns on food, jerky, treats or vitamins. If your product arrives damaged, please contact us so we can make it right.
You may be charged local sales tax or VAT, if applicable.
This Website may be accessed from countries other than the United States. This Website and the Services may contain products or references to products that are only available within the United States and U.S. territories. Any such references do not imply that such products will be made available outside the United States. If you access and use this Website outside the United States you are responsible for complying with your local laws and regulations.
We work hard to make your membership satisfying; however, you may cancel your ongoing membership through the account page on the Website. You must update your account on the Website by the first day of the month following the end of your then-current subscription period.
YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL AND, IF YOU CANCEL YOUR MEMBERSHIP BEFORE THE END OF AN EXISTING SUBSCRIPTION PERIOD, YOU WILL BE CHARGED FOR THE REMAINDER OF THAT SUBSCRIPTION PERIOD.
YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO THE FIRST DAY OF THE MONTH FOLLOWING THE END OF A SUBSCRIPTION PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A NEW SUBSCRIPTION PERIOD OF THE SAME AMOUNT OF TIME.
All cancellation requests received after the first day of the calendar month following a Subscription Period will apply to the following Subscription Period.
We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful our business interests, or for an inactive account.