Returns

Love Your Pets stands behind all of its great products, and guarantees our customers 100% total satisfaction. If you are unsatisfied with your purchase and it is unused with its packaging intact, it may be returned for a refund or online credit within 30 days of purchase. Returns can be accepted only with an RMA (Return Merchandise Authorization) number that will be assigned to you by contacting us during business hours. Print this number clearly on the return package and return to:
Love Your Pets
PO Box 1286
Park City, Utah, 84060 Attn: Returns Dept.
All returns must be accompanied by the original bill of sale. We regret we cannot refund shipping charges.

Credit Card Security

When you make a purchase at Love Your Pets, our banking institution gathers your credit card number, expiration date, and billing address. This information goes directly to our merchant bank. We offer the industry standard security measures to ensure the safety of your personal information.

If you are worried about using your credit card online, we are happy to take your order by phone at (435) 655-8227, or e-mail us with a convenient time to reach you by telephone and our order department will call you at your convenience.

PRIVACY POLICY GENERAL INFORMATION This Privacy Policy provides information that can help address the following concerns:

·        What information we collect

·        How we use information we collect

·        How to remove personal information from email and mailing lists

·        Whether we share information with third parties

·        How to access and update personal information

·        Links to others web sites and services

·        Changes to this Privacy Policy

·        How we protect the privacy of children under 13 years of age

INFORMATION THAT WE COLLECT AND HOW WE USE IT

Personal Information You may visit and browse the Love Your Pets.com Web site without providing any personal information. We collect some personal information from visitors to our Web site when necessary to provide requested products or services, and to administer our site to those who register as users.   When you register as a user of this site, we may collect your name, mailing address, email address, phone numbers, age, and gender, if you decide to provide that information to us. When you register, if you indicate that you wish to receive emails from us, we may contact you by e-mail occasionally to inform you of changes to the Web site, contests or promotions, product announcements from Love Your Pets, announcements from Love Your Pets partners, special offers that might become available, and other information we believe will be of interest to you. You are given the opportunity with each e-mail notification to remove yourself from our e-mail contact list.   Those visitors who enter a contest must provide their names and mailing addresses. This information allows us to identify winners of the contest. We collect telephone numbers and e-mail addressees to facilitate our communication with visitors if necessary, for example to notify contest winners.   We request age and gender data to help us better understand the demographics of visitors to Love Your Pets.com. This data helps us to design the site to meet the needs of visitors and improve their experience when visiting this Web site.  

IP (Internet Protocol) Addresses An IP address is a number that’s automatically assigned to your computer whenever you surf the Web. Web servers automatically identify your computer by its IP address. When a visitor requests pages from Love Your Pets.com, our servers log the visitor’s IP address. We do not link IP addresses to any personally identifiable information. This means that a user’s session will be logged, but the user remains anonymous to us. The site will identify the date, time and IP address from which users access the site when they register as a user and if the user chooses to opt-out of receiving emails or other communications from us.

Use of Cookies Cookies are information files that a Web server places on your computer when you visit a Web site. Love Your Pets.com is able to access only the cookies that it sets on your computer. We are able to determine the type of computer operating system, browser and IP address visitors are using ad we could gather information on the city, country and time zone. Love Your Pets.com collects this information in the aggregate to improve access to our content based on our visitors’ browsers and operating systems to make our content available to as many visitors as possible. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser, but if you do you may not be able to access all areas or services at this site. Users will still be able to access all areas of the site without cookies but users will not be automatically logged in.  

Log Data Log data consists of IP addresses and information generated by cookies (see above), and other details about a visit to our Web site, such as the time of the visit and the type of Web browser used. Log data is collected passively and is not personally identifiable. Log data collected on Love Your Pets.com Web servers supply us with aggregate information about the number of visits to different pages on our site. We use this information only to improve our site.

SHARING INFORMATION WITH THIRD PARTIES

At such time as Love Your Pets makes catalogs available to users, we may share name and address information from catalog requesters with other marketing companies whose offers we feel you might be interested in. Otherwise, we do not sell, trade or otherwise disclose personally identifiable information to anyone other than our service providers and, in very rare cases, to law enforcement agencies by court order.   If you do not want your personal information to be shared with other companies, e-mail us at doginfo@LoveYourPets.com stating you do not want your name used for other purposes. You can also call in your request for information not to be shared to:

Love Your Pets – Customer Relations

(435) 655-8227

HOW TO ACCESS AND UPDATE PERSONAL INFORMATION

You may change personal information you have submitted to us through our site registration tool. Simply enter your user name and password at the “Sign In” option found on the home page. Once you are signed in, select “Edit Profile” from the banner options and make your desired changes. Certain information previously provided, including name, user id and birth date, cannot be amended.  

LINKS

For your convenience, we may offer links to other Web sites. Please note this Privacy Policy applies only to our Web site at Love Your Pets.com. Any other website may be subject to another privacy policy. We encourage you to review the privacy policy posted at each Web site you visit before you provide any personal information through that Web site.  

CHANGES TO THIS POLICY

This Privacy Policy is effective as of September 1st, 2007.  We reserve the right to change this Privacy Policy at any time in our discretion. If we make any change to this Privacy Policy, we will post the amended version, along with the date of the most recent amendment, on our Web site. It is your responsibility to review this Privacy Policy for any amendments.  

NOTICE ON CHILDREN’S ONLINE PRIVACY PROTECTION ACT

While we take seriously the privacy of all our visitors, we are especially committed to protecting the privacy of children under the age of 13 years old. We do not knowingly collect personal information from children under 13 years of age. We have installed screening mechanisms to identify the age of all visitors to any area of Love Your Pets.com that requires the collection of personally identifiable information. A site visitor indicating they are under 13 years old that attempts to submit personally identifiable information will receive an error message stating that he or she must be 13 years of age or older to be a Love Your Pets member. We believe our policy is in the best interests of children. We hope you understand our position concerning children’s privacy.   Any personal information that is unknowingly collected from a child under the age of 13 years old will be deleted upon written request from the child’s parent or legal guardian.  Deletion requests should be sent to: